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Terms of Service

Please read my Terms of Service. By commissioning me you have told me you have read these terms and agree to them.

General

- I have the right to decline any commission.

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- Due to the variable nature of yarn and the handmade nature of the item, pieces may vary from gallery examples.

- I reserve the right to post commissions to my portfolio and social media unless otherwise discussed.

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- ALLERGEN WARNING: I own three cats. My yarn is kept away from them but there is a non-zero amount of cat hair and dander in my work space. Collars are cleaned before mailing but keep this in mind if you are allergic to cats!

Payment

- Payment must be paid in full before work begins.

- I do not offer payment plans.

- Payment is accepted through Paypal as Goods and Services in USD.

- Buyer is responsible for customs, taxes, and VAT. I will not lie on shipping forms.

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- Refunds are available based upon amount of completion. If no work is started, you are eligible for a full refund. If materials are purchased for your commission, the cost of materials will be deducted from your refund.

- If a commission is cancelled on my end, you are entitled to a full refund regardless of completion.

- If a commission is cancelled and refunded while in progress, I reserve the right to alter the piece and sell it as a premade item.

Exclusions

The following I will not do for any commission.

- Hate speech or symbols

- Political messaging or references

- Drug references or drug based characters

- AI art as reference

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- Adult references are allowed provided there is no fetish imagery

- My work is not to be used for AI/NFTs

- I retain commercial rights to my work unless otherwise discussed

© 2025 by Matcha Thylacine. All rights reserved.

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